This case study covers my role as the Lead Product Designer in designing a centralized area where patients can make updates to their profile information, set their prescription preferences, manage their data, and other account-related settings.
My Responsibilities
Collaborated with Stakeholders to define product strategy
Designed high-fidelity screens
Contributed new components to the Design System
Documented designs with detailed UX Requirements and Design Specs
Provided Dev Support and QA throughout implementation
DISCOVERY
Product Requirements
Understanding the "what" and "why" is an important part of the discovery process. My product manager and I worked together to define the fundamental functional and non-functional requirements for creating a central hub for customers to manage their account settings.
This initial step involved auditing the existing experience, aligning on business goals, and creating low-fi concepts to share with stakeholders.
DESIGN
Design Crit.
In order to have structured time to receive feedback on my designs, I started facilitating weekly design crits with the Digital Health design team. These are in addition to monthly crits we attend across the organization. The crit is a space where designers can support each other and improve our work, together. I've taken many pieces of work to design crit and this project was no exception.
